AI prompts for customer service

Write a reply to this customer complaint. Complaint: [paste the message] What actually happened (internal facts): [your side] What we can offer: [refund, replacement, discount, nothing] Channel: [email / WhatsApp / public review reply] Brand tone: [e.g. warm and plain-spoken] Requirements: acknowledge the specific problem, take responsibility for what was our fault without admitting fault for what wasn't, explain the next step clearly with a timeframe, and keep it under 150 words. If it is a public review reply, do not include private order details.

Here are customer questions we received recently: [paste questions, one per line] Group similar questions together, then write a FAQ with the 10 most useful questions and clear answers based on these facts about our business: [paste policies: delivery, returns, pricing, opening hours]. Write answers in plain English, 2–4 sentences each. If a question cannot be answered from the facts I gave, list it under "Needs an answer from the team" instead of guessing.